Natural Gas Safety
No matter the season or weather, natural gas is one of the safest and most reliable sources of energy for homes and businesses. Ensuring that safety is very important to us. That's why we regularly provide information to customers, emergency responders and excavators about natural gas safety.
Following certain operation and maintenance procedures will allow you to safely enjoy the benefits of natural gas for your home or business. Here are some points to keep in mind:
If You Smell Gas … Act Quickly Natural gas smells like rotten eggs. The gas itself is actually odorless, but a substance called “mercaptan” is added to the gas so you can smell leaks if they happen.
If you smell a natural gas odor:
- Do not use any devices that might create a spark, such as light switches, phones, flashlights or electric appliances, including computers. A spark could ignite the gas.
- Immediately have everyone leave the house.
- Go to a nearby phone and call the Atlanta Gas Light hotline to report the odor.
- Keep everyone away from the building until given the “all clear” from a gas company employee.
- Remember: Never try to find the leak yourself.
To report a gas leak, call 770-907-4231 if you are inside metro Atlanta. If you’re outside the metro area, call toll-free at 1-877-427-4321.
Other Gas Safety Tips
- Gas appliances should have proper air circulation at all times.
- A gas flame should burn bright blue. A yellow or orange flame could indicate improper combustion or venting.
- Keep flammable or combustible items away from gas appliances and equipment.
- Use gas equipment only for what it’s designed to do. For example, you should never use a stove or range for heating.
- Buy only gas equipment that has the American Gas Association Blue Star seal of approval, which shows that the appliance meets safety standards.
- Always keep one or more fire extinguishers in your home.
Safety Survey Help us measure the effectiveness of our communications by taking a safety survey and be entered for a chance to win a natural gas grill!
Customer Survey Contest Rules
Emergency Responder Survey Contest Rules
Excavator Survey Contest Rules